The Academic Computer Center provides assistance to faculty members in a variety of ways, ranging from staff assistance to electronic mail. Many faculty members will find that we can provide programming assistance, ranging from writing multiple use programs to modifications of "foreign" programs to run on our computer systems. (Modifications of faculty software is done on an "as time available" basis) Faculty and staff will always find a helping hand should computing problems arise.

OFFICE HOURS;

Brooklyn 9:00 AM to 5:00 PM Monday through Friday (718)488-1082

Main Computer Lab (718)488-1301

C.W. Post 9:00 AM to 5:00 PM Monday through Friday (516)299-2281

Main Computer Lab (516)299-2272

Southampton 9:00 AM to 5:00 PM Monday through Friday (516)287-8352

Main Computer Lab (516)287-8351

Campus Staffing Assignments:

Southmptn/Post/Brentwood

Bklyn/Rcklnd/Westchster

L.I.U. Academic Computer Services

Below are the answers to some commonly asked questions. I hope this will be of some assistance, although more detailed information is available elsewhere in this document.

Q) How to log a maintenance call ?

A) If you should have a problem with your computer (PC, Mac, or terminal), call the main office number and ask to log a repair call. Please have a brief description of the problem ready. We will need to know information such as what kind of machine you are on ? If there is an error message, what is it ? When and under what circumstances did the problem occur ? Do you think it is hardware or software (sometimes you will not know)? We will also need your name, location of computer and when we can service it. You will be given a log# to refer to should you wish to check the status of your call. In most cases we can repair the problem within 24 hours.

Q) How do I order equipment and software ?

A) To order software for your office or department, you must have budget authorization from your chairperson, director, dean or Vice President. Academic Computing can consult with you about configurations and pricing on current systems and software available through the University. We will even type up the requisition for you. Then you must get the appropriate signatures for authorization, then the requisition goes to budgets and then to purchasing. More details are available at the end of this booklet under "Purchasing Guidelines".

Q) After a Purchase Order is made, when do I get my order ?

A) That depends on the vendor. Sometimes it can be a few days to several weeks. If it is software you can pick it up from our office as soon as it arrives. If you require Academic Computing to install it for you, then you need to set up an appointment. If it is hardware, Academic Computing will set up an appointment with you to deliver the systems, tag, inventory and secure it in its location.

Q) If I am interested in finding a software package or program to assist with a course or office work, who do I call ?

A) On each campus there is at least one faculty liaison. This is the person to call with your questions. If he/she does not have the answer, they will be able to get one from the staff or one of our vendors or support Hot Lines. This is also the person who will run most of the workshops on campus and will be meeting with departments and faculty around the school.

At Brooklyn: Yvette Findlayter (718)488-1289

At C.W. Post: Carole Powers (516)299-2281

At Southampton: Michele Stafford (516)287-8352

L.I.U. Academic Computing Services

Q) Who do I call if I have a problem on the weekend ?

A) On the weekend our office personnel handle only emergencies. We have staff available on Sautrday 9 to 5 and on call but not on campus the rest of the weekend. If you have a problem with a computer system in one of the labs, the dial up system or on one of the minicomputers, call the computer lab on your campus and they will get in touch with the appropriate technician. We will generally try to fix the problem that day. If it is a problem related to an office or of a personal nature please wait until Monday.

Q) How do I get an account on one of the computer systems ?

A) If you need an account on a computer system, you must fill out an account request form available in the Academic Computing center office. Generally your account will be ready the next day. If you need accounts for a class, please notify Academic Computing two weeks before the course begins in order to have the accounts ready for the first week of class. We will need the department, number, section, class roster and software that you will need access to.

Q) How do I or my students get access to the computer labs ?

A) You will need a current student, faculty or staff ID to gain access to the computer labs. This is true at all times, even when you reserve computer lab space. You must remember that the student on duty probably will not know who you are and must therefore require some form of LIU identification.

Q) Can I reserve a computer lab for class sessions ?

A) Yes, computer labs may be reserved by faculty to teach hands on classes on the computer. You must fill out a "Lab Reservation Form" available in the Academic Computing office. We will try to accommodate as many sessions as possible.

Q) I need access to the INTERNET or BITNET, how do I get it ?

A) All you need for access to the INTERNET is an account on LIUNET. LIU has discontinued its direct BITNET connection, however, BITNET resourcces are now available via the INTERNET. If you already have an account on one of the LIU computer systems you already have access. For detailed information on using the INTERNET a good starting point is our "Users Guide to Electronic Mail and the INTERNET" and/or attending one of our workshops on the INTERNET.

Q) What is our INTERNET address ?

A) For others to send you mail or to access our computers from remote sites you will need our INTERNET address. (BITNET requires an account on Aurora)

INTERNET: Username@sysname.liunet.edu

(this information is provided at Login)

LIU Internet Domain: liunet.edu

L.I.U. Academic Computing Services

Publications and Documentation

Academic Computing provides several types of documentation to facilitate your use of LIUNET. There are users guides, monthly "Newsflash" distributions, our newsletter "LIUNET News", handouts on everything from login procedures to how to send mail to CompuServe and on-line documentation.

On-Line Documentation

Through our World Wide Web server (www.liunet.edu), you can get to on-line documentation on everything from Telnet and Archie to Netscape and the LIU "Usage Guidelines". We also keep electronic copies of the users guides, Newsflash, and other important information here. Just point your WWW browser to http://www.liunet.edu/information.html or start Netscape or Lynx on any PC connected to LIUNET and choose Information Resources from the Home Page.

Users Guides

We publish two users guides for your use. They are available in the campus bookstores in Brooklyn, C.W. Post and Southampton for a nominal fee.

• "User’s Guide to the VMS & UNIX Minicomputers, Electronic Mail & the INTERNET". This book provides background information on the Internet, how to use our electronic mail systems, use of World Wide Web browsers, Gopher, WAIS, Listserv’s and more. Procedures on how to login and use the major utilities provided on these systems are explained. Instructions on the use of Editors (Emacs, EDT, Pico), basic command language and access to programming languages such as C, COBOL, Basic and Fortran are detailed

• "User’s Guide to Microcomputers". This book reviews the basic parts, language and commands used when referring to computers. Instructions are provided on how to login in to the network file servers. Basic procedures such as how to start, save, write, delete and select a printer in programs such as WordPerfect, MS Word, Excel and others on both Mac and IBM platforms are explained.

Campus Communications

• "Startup Package". For all new users a startup kit containing "Usage Guidelines", "Login Procedures", "Dial Up Service" and "Communicating Electronically with Students at LIU" (A Parents Guide and A Students Guide) are provided. For seasoned users, this packet is available upon request.

• "LIUNET News". This newsletter is published at least once per semester and contains information and tips on new software, upgrades to labs, minicomputer systems and file servers, staff changes and information about LIUNET.

• "Newsflash". This is generally distributed one or more times during the Fall and Spring semesters and once during the Summer. It is meant as a means to update users on new features, problems and resolutions, and changes as they happen throughout the year.

L.I.U. Academic Computing Services

Academic Computing Mission Statement

The Academic Computing Department provides many services for the students, faculty and staff of the Long Island University Community. Our first and foremost responsibility is to provide a computing environment with the facilities necessary for education and research.

Academic Computing is a key member of the campus community charged with creating a productive environment for making use of electronic communications and technologies in teaching and learning. It is expected to establish an organizational climate and a working environment within the University that encourages creativity, adaptability and cost effectiveness in meeting Long Island University’s manifold needs in the areas of telecommunications and technology. Development and operation of the University telecommunications infrastructure is a major component of these services.

Faculty/Staff support facilities of Long Island University

Note: Some services not available on all campuses

- INTERNET; Help in locating and communicating with colleagues and other institutions worldwide and on the World Wide Web.

- FACULTY DEVELOPMENT PROGRAM; Includes computer loan and special intensive training sessions to further the use of Computer Aided Instruction in the classroom.

- FACULTY DEVELOPMENT LAB; A special lab reserved for faculty endeavors. Includes high end computing equipment and multi-media systems for development of computer based instructional materials. Included are Videodisk, CD ROM, Scanners and other necessary equipment.

- STAFF/FACULTY LIAISON; A staff member specifically assigned the task of assisting faculty and staff in whatever they may endeavor to tackle.

- TRAINING WORKSHOPS; Regularly scheduled training sessions are provided to all faculty and staff in a range of topics on several different computer platforms and operating systems. In addition, departmental training courses can be scheduled.

- WORD PROCESSING; Assistance in preparing articles and other works for printing via applications such as Pagemaker, WordPerfect and MS Word. These include automatic indexing and contents, scanning of documents and other useful items.

- ELECTRONIC MAIL; For those users who wish to contact other computer users on the L.I.U. computer system or elsewhere, you can send electronic mail. This is mail sent from one account to another, is free and features immediate delivery. All that is left to be done is for you to read your mail.

L.I.U. Academic Computing Services

- SOFTWARE INSTALLATIONS; If requested, software packages and upgrades will be installed and maintained by our department on the appropriate systems for classwork or research.

- COMPUTER MAINTENANCE AND REPAIR; We will provide service for all university owned computer equipment, from preventive maintenance to a complete overhaul.

- DESIGN AND CONSULTATION; Help to price, design and implement systems to be purchased under grants or university funds.

- COMPUTER TEST SCORING; We will grade multiple choice or T/F exams on the computer when they are given using test answer cards provided by the Computer Center. This provides a complete printout of each student’s answers, summary sheets and a complete statistical analysis of the test scores and questions. (24 hour service)

- COMPUTER TEST GENERATION; We will create tests of any kind from a database maintained by the user. Each user can have their own test database and have us create exams using specific questions or choose the questions randomly.(48 hour service)

- MAILING LISTS; For departments that wish to maintain their own mailing lists, have labels and printouts (reports) created for either outside or inside mailings on either gummed or chesire type labels. (24 hour service)

- 24 HOUR DIAL-UP FACILITIES; You can do your computer work at home and dial-in to L.I.U minicomputers any time you like at 1200 through 28800 baud. You can use your own communications package or you can receive a copy of KERMIT from the computer center.

- MICRO-MAINFRAME COMMUNICATIONS; If you have a PC or Mac and need use of the mainframe, or just need a file transferred, you or the computer center (time available basis) can move the file or set up access to the mainframe.

- OTHER FUNCTIONS; There are other academic/administrative support functions we perform on a small level. These range from keeping track of student payroll to faculty evaluations.

L.I.U. Academic Computing Services

Sample Workshop Offerings

- Using Electronic Mail

A 3 hour session that covers the basic functions of sending and receiving electronic mail and transfer of files using the mail utilities for VMS and UNIX.

- INTERNET

A 6 hour workshop that introduces the user to the basic command functions used to navigate the INTERNET and how to find valuable resources around the globe. Programs such as Netscape, Lynx, Gopher, Telnet, FTP and Archie are covered in this workshop. Also covered during the segment is the use of electronic mail to communicate with universities and research centers around the world.

- Introduction to Microcomputers and the LAN

A 3 hour session that will include an overview of microcomputers (fundamental computer vocabulary, diskette characteristics, and simple command structure) and an introduction to the use of the Local Area Networks.

- Introduction to Word processing

A 3 hour workshop to introduce the basic command functions of creating, editing and printing documents using WordPerfect and MS Word.

- Advanced Word processing

A 3 hour workshop in advanced word processing techniques such as mail/merge, special formatting, and integrating graphics into documents.

- Introduction to Spreadsheets

Using either Lotus 123 or MS Excel this 6 hour session acquaints the user with the basics of spreadsheets: creating, editing, saving, and performing calculations, creating formulas and graphs.

- Introduction to Windows

A 3 hour workshop introducing the graphic interface for the DOS environment and the use of the mouse to navigate the operating system.

- Introduction to Pagemaker

A 4 hour session that introduces the user to the basics of desktop publishing.

- Presentation software

The use of Powerpoint for Windows on the IBM and on the MAC. These packages allow the user to create and run a slide show right on the computer or produce 35mm slides and overhead transparencies.

TRAIN THE TRAINER PROGRAM

Education can be a very general term, open to different meanings and interpretations. From elementary school forward, subject matter becomes increasingly advanced and complex, requiring different levels of focus and expertise from the professors. From the realm of computers in education, the variety of software applications available in each discipline makes it impossible for one person to know or teach them all.

The solution we offer is the Train-the-Trainer program. Each department will have a contact person (the trainer), to act as a liaison between the faculty and Academic Computing. This trainer will be the channel through which information about new software, trends or other computer news will spread. When a new application is

introduced, we will help the liaison to learn it, who in turn will bring the technique back to his/her department for evaluation or implementation.

By "training" a liaison to "train" the colleagues in his/her department, we hope to expose many more faculty to the possibilities and capabilities of using computers in the classroom.

FACULTY DEVELOPMENT AND COMPUTER LOAN PROGRAM

The University provides full-time faculty with the opportunity to obtain their own computers and/or software through University/Corporate resale agreements and the Faculty Development and Computer Loan Program which includes an interest-free loan. There are several hardware packages available including any options that currently exist under L.I.U. resale agreements with Apple Computer or other manufacturers. Equipment may be purchased from an outside vendor, however it would not be supported by Academic Computing. If equipment is obtained from an outside source, a price quote must be presented with the loan application paperwork, and a copy of the receipt submitted when you purchase the machine after you receive your loan. Software may also be purchased under the loan and is generally available from a variety of vendors. The program offers you the opportunity to obtain partial forgiveness of the loan amount up to a total of 50%. Within this document you will find information regarding the program including: "Purpose and Intent", "Loan guidelines" and a copy of a loan application.

Additionally, a series of Advanced Software Curriculum Workshops will be scheduled as part of the program. These workshops will provide you with hands-on experiences to integrate technology into the learning environment and to begin developing courseware specific to your needs. Partial forgiveness (up to $500.00) on loans taken within 12 months of the workshop will be granted upon completion of the series.

Please address any questions concerning the Faculty Development and Computer Loan Program and/or the aforementioned workshops to Carole Powers in Academic Computing at (516) 299-2281.

FACULTY DEVELOPMENT AND COMPUTER LOAN PROGRAM

PURPOSE AND INTENT

The loan program was designed with several objectives in mind:

- To put a computer into the hands of the faculty as quickly and cheaply as possible. The loan is provided interest free for 24 months up to $2,400.00.

- To assist and instruct the faculty in the basic computer literacies and the manner in which the computer can be integrated into the classroom curriculum. To this end, all faculty are required to take workshops in personal computer utilities such as word-processing and presentation software as well as a class entitled "Computers in the Classroom". The latter introduces faculty to current courseware authoring options by providing hands-on demonstrations of Hypertext systems, CD ROM, multimedia programs and other educational software packages.

- To instruct the faculty in the use and development of courseware using authoring programs and multimedia tools. This is accomplished through several multi-day training institutes. Faculty participating in such institutes will receive partial forgiveness of the loan.

- To have the faculty develop software and to integrate such in the classroom. We hope that the aforementioned workshops and hands-on training will encourage such endeavors. However, in order to maximize the occurrence of such events, the University is providing additional forgiveness on the loan, up to 50% of the total, depending on the scope of any project undertaken and completed.

FACULTY DEVELOPMENT AND COMPUTER LOAN PROGRAM

Guidelines

1. Amount: Academic Computing, with the support of the Vice President's office, will offer eligible faculty an opportunity to obtain a two (2) year interest free loan up to a maximum of $2,400.00 (with a minimum of a $100/month payroll deduction payback policy).

2. Eligibility: The loan program is available to full-time faculty only. Eligibility for purchase shall be determined by the University Director of Academic Computing or his designee. Each faculty member desiring to participate in this program must complete three computer workshops offered by Academic Computing staff. One of the three workshops must be Computers in the Classroom. Faculty successfully completing the workshops will be given a "Certificate of Completion" which should be included with the Faculty Loan Agreement form.

3. Purchase Options: Purchasers may select equipment and software that is available via resale agreements within the university from companies such as Apple Computer or from outside vendors. Your may choose configurations above and below the $2400.00 maximum loan amount. Faculty selecting a package in excess of the maximum will be responsible for the difference at the time of placing the order (if placed through the university). All purchases will be subject to applicable New York State sales tax at your campus. All equipment will be covered by the standard warranty plan arranged with the vendors for this program. Participating faculty will be able to purchase additional hardware warranties as available.

4. Loan Forgiveness: Thirty (30) faculty members per year can be granted maximum loan forgiveness on a first-come-first-serve basis. The maximum loan forgiveness granted any individual cannot exceed half the total loan amount.

Partial forgiveness (up to $500.00, but not to exceed 50% of loan amount) will be granted upon the completion of Advanced Software Curriculum Workshops (approximately 24 hours in length) to be offered by Academic Computing Center personnel. Such multicampus, multimachine workshops will be offered each summer as a residential workshop to be held at the Southampton campus. Faculty will be provided with free room and board during this workshop. Additional forgiveness will be granted to faculty who produce courseware that is integrated into the classroom curriculum. The amount of forgiveness will be determined by the Office of the Vice President for Academic Affairs.

FACULTY DEVELOPMENT AND COMPUTER LOAN PROGRAM

Guidelines (Continued)

5. Faculty Development Loan Extension: Faculty who have already taken a loan and purchased equipment can apply for an additional loan for the purchase of upgraded equipment provided they meet the following criteria: Faculty wishing to participate in the extension program are required to attend another Computers in the Classroom workshop in addition to the one attended to qualify for the original computer loan. In addition they must have attended one of the previous Advanced Software Curriculum Workshops workshops held at the Southampton campus each summer. The maximum loan amount is still $2,400.00 with the opportunity for partial forgiveness by attending another residential Advanced Software Curriculum Workshop and additional forgiveness of the loan up to 50% if the faculty member develops courseware that is integrated into the classroom curriculum. The amount of forgiveness will be determined by the Office of the Vice President for Academic Affairs.

FACULTY DEVELOPMENT AND COMPUTER LOAN PROGRAM

Questions and Answers:

Q) When a faculty member develops software under the loan program, who owns the software ?

A) When a faculty member takes advantage of the University plan to acquire computer equipment for personal ownership through an interest-free loan and in addition attends the workshops to receive partial forgiveness on his/her loan amount, then asks for further forgiveness up to the maximum amount allowable under the terms of the loan for software developed by that faculty member, the forgiveness is considered compensation for the courseware. The developed material is therefore the property of the University. However, appropriate recognition would always belong to the author. All other faculty-developed software/courseware that is not offered for potential loan forgiveness belongs to the individual faculty unless developed under some other grant or research program.

Q) If I take out the loan now, how long do I have to utilize my options for partial forgiveness of the loan ?

A) You have the time period in which the loan is outstanding to get partial forgiveness of the loan.

Q) Can I take the workshops, advanced or otherwise even if I don't enroll in the loan program ?

A) Yes, all faculty are eligible to take the workshops (and are encouraged to do so) even if you don't participate in the loan program.

Q) I would like to take the Advanced Software Curriculum Workshops now but am not interested in taking advantage of the loan at this time. Will I still be eligible for partial forgiveness of the loan ?

A) If you decide to take the Advanced Software Curriculum Workshop now you are still eligible for forgiveness towards the loan if the loan is taken anytime within the 12 month period immediately following the workshop.

Q) What prerequisites are required for taking the Advanced Software Curriculum Workshops?

A) Participants are expected to have a fundamental knowledge of the system they will be using in the workshops, i.e. booting the system, using the keyboard and/or mouse, acquaintance with file organization, a working knowledge of Windows or MAC OS and at least one general-application utility (e.g. word processors, spread sheets, graphics) and having fulfilled all the loan eligibility requirements.

LONG ISLAND UNIVERSITY

REQUEST FOR FACULTY COMPUTER LOAN

(This form is valid only when accompanied by an order form and "Certificate of Completion" form)

NAME_____________________________SOCIAL SECURITY # __________________________

ADDRESS________________________________________________________________________

CENTER_________________________ DEPARTMENT__________________________________

RANK/TITLE __________________________________TENURE YES_______ NO______

--------------------------------------------------------------------------------------------------------------------------------

TO: TREASURER

FROM: ___________________________________________________________________

This is to request a computer loan in the amount of $______________________________________

I understand deductions will be made from my salary checks to repay this loan in accordance with the schedule shown below. Should I leave the employ of the University before the loan is paid in full, the University will deduct the full balance from my final check(s).

I have read and understand the attached loan guidelines and conditions and agree to all terms.

______________________________ _________________________________

DATE SIGNATURE

REPAYMENT SCHEDULE: (Must be at least $100/month, beginning with the month following the loan.)

_________________________________________________________________________________

MAILING INSTRUCTIONS ________________________________________________________

_________________________________________________________________________________

-------------------------------------------------------------------------------------------------------------------------------

COMPUTER CENTER APPROVAL___________________________DATE__________________

OFFICE OF

ACADEMIC AFFAIRS APPROVAL___________________________DATE__________________

--------------------------------------------------------------------------------------------------------------------------------

TREASURER'S APPROVAL__________________________________DATE_________________

PAYROLL DEPT _______________________ Recorded by _______________________________

DATE ____________________ Account No. ___________________________________________

L.I.U. Academic Computing Services

Account Request Procedures and Facts

For many purposes users will require an account on one or more of the computer systems available at Long Island University. An account will not only allow you access to a computer system and LIUNET but give you space to store documents and other information. For some programs an account is required. For other programs it is not. For instance, if you want to use electronic mail, an account is a necessity, it is the address (just like your house or apartment address) where people can reach you. Some other programs require you to have an account to store data files or even just to use as a temporary working environment, others will allow you to work right from the general access accounts we have set up for those users who just choose to come in to do their work and leave.

Accounts may be obtained for a variety of systems. We have minicomputers running UNIX and VMS, Macintosh computers and IBM compatible PC’s. Accounts are available on all systems. The mail systems on each vary, and some programs may be available on one system but not another, in addition, variations of different programming environments are offered which may require you to have more than one account, but only one mail address is needed.

Electronic communications seems to be the way of the times. Our staff, faculty and students have embraced LIUNET to the point that we are constantly expanding resources. With INTERNET, the world is just a Login away.

On the next few pages are copies of some of the account request forms used on each of the major campuses.