Long Distance Service
To request Long distance service you simply need to open a helpdesk ticket here by sending an email to email@example.com. All Long distance requests must be approved by your dean or head of the department before submitting the request.
In many instances, the trouble can be quickly resolved by phone. However, if we are unable to resolve the problem remotely, we will dispatch a technician to your location. You can establish the request for service by sending an email to firstname.lastname@example.org or calling 718-488-1082.
The Cisco Unity voicemail system offers Unified messaging: you not only get your voicemail on the phone, but you also receive the message as an email attachment that you can listen to, forward or even save messages on your computer.
To access your voicemail, dial 3000 from your phone (or 718-780-4000 from off campus), and then:
- Press the star (*) key
- Enter your ID (which is your extension XXXX), then
- Press the pound (#) key, and you will be prompted for your password.
- The default password for new voicemail accounts is 121212.
- Press the pound (#) key
You will be prompted to record your name and enter a new private password. Finally the system will prompt you to change your directory status. You may disregard this prompt.
Note: This voicemail system will now record all of the messages and send them to your e-mail account. The messages will be moved to the saved folder, with a copy sent to your e-mail account as a .wav file attachment. For additional features and functionality, please review this User Guide.
To access from off campus dial 718-780-4000 then press the star (*) key when unity picks up Enter your ID (your extension), and then your password.
System will ask you to record your name and enter a new private password.
Finally the system will ask you to change your directory status- (which you do not have to do)
This concludes your voicemail setup.
The campus telephone systems include conference call features. You may place conference calls from any campus telephone for up to 4 people at the time. If you require more than 4 participants you can request a conference bridge, this can accommodate more users but is based on first come first served basis. To request a conference bridge all you need is to create a request here (LINK) be sure to include the date and time as well as the number of participants, you will receive an email with the dial in number as well as the conference ID and password.
Conference telephones can also be requested for a special meeting use. These Polycom phones are very useful for a group of people in a conference room to participate in a call with one or two additional participants dialing in from a remote location. The sound quality enables outside callers to be actively involved in the meeting. Should you have need to borrow one of our phones, please submit the request at least one week in advance (to be sure we have one available) of the meeting. Your request can be emailed to email@example.com and should include the meeting location, date and time.
Your VM system will now record all of the messages and send them to your e-mail account. The
messages will still be on the phone but will be moved to the saved folder if you use your e-mail to
To access from Off Campus Dial 718-780-4500 then press the star (*) key when unity picks up
Enter your ID (your extension)
Any questions please let us know.