Message from the CIO
As of a decade ago, Information Technology’s role has transformed from being two divisions of academic computing and administrative computing services into a single unit that facilitates and fosters technological innovations across the institution — moving the University ahead of the technology curve to build a competitive edge in higher education and to offer modern tools to our students, faculty, staff members and administrators.
The Information Technology department is responsible for managing all aspects of the University’s information technology operations, including administrative systems and computing, databases, dashboards, networking, video and telecommunications infrastructure. Information Technology also provides oversight for University-wide information systems, compliance and security in accordance with policies set forth by University Counsel. Information Technology collaborates with Academic Affairs to implement a unified, comprehensive learning management system and online education initiatives. Information Technology also manages business process improvement initiatives across the University.
The department is comprised of the following offices:
Campus Information Technology Offices
Campus Information Technology offices are located at the Brooklyn and Post campuses to provide faculty, students, staff and administrators with a wide-range of technologysupport services. Our resources and methods of access are detailed among these pages. Each campus HelpDesk is responsible for distributing all hardware and software to faculty and staff, maintaining scores of general access and discipline-specific student computing locations, and supporting these resources throughout the academic year. The campus departments of Information Technology are also staffed by professionals who can assist with all your questions, both the general and specific, concerning email, PeopleSoft, Blackboard, Sharepoint, My LIU systems, telephone and telecommunications, the card1 system, purchasing, and the myriad other computing resources made available to the LIU Community.
While the campus HelpDesk is always a good beginning point for finding answers to your questions, additional resource locations have been created to provide hands-on, 1:1 assistance. For staff and faculty, the ITRC at Brooklyn and at Post serves multiple functions for exposing instructors and administrators to new technologies and increasing their fluency both in the classroom and in support of the classroom. Workshops offered each semester are designed to extend individual capability in widely-used applications like Blackboard, Sharepoint, and office productivity software.The ITRC staff also meet with small groups by department, or individuals, to consult on improving both the efficiency and ease of working within an ever-expanding range of tools.
Students also have a specialized resource: The Center for Student Information. The CSI locations at each campus field questions and requests from students across the University. From learning how to navigate and make the most of their My LIU accounts, making payments online, or submitting assignments digitally, the CSI offices are staffed with friendly, helpful people who care about students. Students receive help from the CSI by email, phone, or in-person and online through an extensive video- and pdf-based tutorials located among these pages. Additionally, gaming tournaments and other fun programming round out a completely student-centric extension of Information Technology. The feedback CSI staff receive from students through their various modes of interaction is used to inform and improve the educational product LIU provides.
Technology Infrastructure Office
The Technology Infrastructure Office is responsible for building, maintaining and safeguarding the University’s computer and telecommunication networks. Staff members are distributed across the University locations to maintain all aspects of networked devices, telephone services and video services on LIUNET, the University’s network. This Office also creates and upholds technology security policies, procedures and controls to keep the University’s data safe and to optimize the functionality of its hardware, software and other technological resources. This group also handles disaster recovery operations.
Information Systems Office
The Information Systems Office plays a significant role in advancing the University’s Enterprise Resource Planning (ERP) system. Utilizing Oracle’s PeopleSoft solutions, it has partnered with the Project Management Office and administrative departments across the University to integrate general ledger, purchasing and accounts payables, human resources, payroll and student administrative information functions. This office is responsible for maintaining all administrative applications and large-scale systems. Information Systems continues to respond to the needs of University students, faculty, staff members and administrators by providing additional state-of-the art, self-service functionalities.
Project Management Office
The Project Management Office supports University initiatives in collaboration with University offices through the integration and coordination of project management methodologies and information technology, aiming to improve University business processes and to increase efficiency through the use of technology.
-George Baroudi, CIO