The 36-credit masters degree in Clinical Laboratory Management requires 21 credits in core courses, 6 credits in specialty courses in management and 9 credits in medical biology courses. In the area of financial management, students encounter topics such as budgets, cost analysis, purchasing, accounting, reimbursements, inventory control, capital equipment acquisitions, billing and collection, cash flow analysis and/or contract negotiation. Operations management explores quality assurance quality improvement principles, licensure, accreditation, medico-legal issues, intra- and inter-departmental relations, data processing, safety, flow charting and management of the operating facility. Personnel aspects cover motivation, staffing/scheduling, performance standards and evaluations, counseling or disciplinary action, education, training/continuing education, the job description, wage and salary administration and negotiation. Market management covers productivity, capacity, turn-around-time and relationships with other local laboratories.
Students in the program apply their learning through completion of a clinical management project under the direction of a mentor. Throughout the program, students are challenged to make management decisions, and, upon graduation, will possess scientific and technical knowledge combined with administrative capabilities for a successful management role within the laboratory setting.