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Fall 2012 Professional Development Seminars

RSVP to Karen Young: E-mail karen.young@liu.edu or call 516-299-4003

Effectively Managing Your LIU Budget

Date/Time: Thursday, October 18, 2012 10:00 a.m. to 12:00 p.m. 
Location: Hunt Room
Instructor: Dana Weiss, Associate Provost for Operations and Auxiliary Enterprises
Description: This session will present an overview of LIU budgets, financial policies and procedures, and resource planning.  Learn basic principles behind managing your LIU budget to help make the most of your financial resources.

Conflict Resolution: A Win-Win Approach

Date/Time: Friday, November 2, 2012 10:00 a.m. to 12:00 p.m. 
Location: Lorber Rm. 100
Instructor: Noreen Brittenham (Senior Assistant Director, Graduate Programs, College of Management)                                                     
Description: Conflict within an organization is inevitable. Sometimes conflict is a positive force stimulating healthy competition or sparking creativity, but when it disrupts the work process, destroys morale or interferes with productivity, it must be resolved quickly and skillfully. This practical session will help you master techniques such as:
•Recognizing and resolving sources of conflict      
•Assuming the role of a mediator
•Developing active communication skills

Furthering the Academic Success of Student Veterans

Date: Thursday, November 8, 2012 12:30 p.m. to 1:30 p.m.           
Location: Hillwood Rm. 218
Organizer:Adam Grohman (Director of Community Standards and Civic Engagement/Coordinator of Veteran and Military Affairs)
Sponsor: The Soldiers Project & the Office of Veteran and Military Affairs (LIU Post)
Description:  This session will explore how faculty can provide quality instructional services for veteran and military students. Participants will learn which specific services and activities are best suited to serve these individuals in the classroom and on campus.

Collaborative Student Engagement

Date/Time: Friday, November 16, 2012 10:00 a.m. to 12:00 p.m. 
Location: Lorber Rm. 104
Instructor: John McLoughlin (Assistant Provost for Institutional Effectiveness)                                                            
Description: It takes a village to help our students achieve their academic, career and personal goals. This session will provide insight into creating an effective cross-functional team environment to ensure optimal student engagement and support. Start building a climate of collaboration today!

What Not to Say to Your Customers - Effective Tips to Improve Student Service (Webinar)

Date/Time: Friday, November 30, 2012 10:00 a.m. to 12:00 p.m.  
Location: Lorber Rm. 104
Instructors: Patricia Demarest (Customer Relations Manager for Bursar at LIU Post), Ronald Edwards (Human Resources Officer, Personnel at LIU Post), John McLoughlin (Assistant Provost for Institutional Effectiveness),
Kay Sato (Assistant Provost for School of Continuing Education)
Description: Building customer relations takes time and effort and cannot be rushed. Even when you think you are doing your best to be helpful, what you say — and how you say it — can mean the difference between continuing a relationship and ending one. This session will teach you the seven things NEVER to say to your customers as well as show you: 
•Attitude is everything — first impressions matter      
•How to sharpen your listening skills
•Different ways to take responsibility
•What to do when the customer really is wrong  
•Telephone etiquette and procedures
(This Webinar is a repeat from Spring 2012)

SafeZone: Allies of LGBTQ Students, Staff and Faculty

Date: Friday, December 7, 2012 2:00 p.m. to 4:00 p.m.
Location: Lorber Rm. 104
Organizer: Lynne Schwartz (Associate Director of Counseling Services)                                              
Description: The SafeZone Program is built on the commitment of LIU Post to value cultural diversity and educate the campus community on the needs of gay/lesbian/bisexual/transgender students, staff and faculty. SafeZone training creates a safer, more welcoming and inclusive campus environment and strengthens our support for the well-being of LGBTQ students, staff and faculty.

Manager's Workshop: How to Manage and Motivate Across Generations

Date/Time: Friday, December 14, 2012 10:00 a.m. to 12:00 p.m. 
Location: Lorber Rm. 104
Instructor: John McLoughlin (Assistant Provost for Institutional Effectiveness)
Description:. The generational gap in the workplace has never been wider. What happens when generations don't share the same values and beliefs about workplace success? This session seeks to bridge the gap with helpful approaches to manage and motivate all employees toward a common purpose.
   Learning Objectives:
•Understanding the generations                              
•Differing perspectives represented by each generation
•How to engage workers from each generation      
•Implications for the work environment