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Students’ Rights, Grievances and Appeals

The Department of Communication Sciences and Disorders is committed to insuring that any student concern or issue that may arise during the course of the student’s undergraduate or graduate program is addressed promptly and fairly. Student concerns may relate to academic or clinical experiences, and/or administrative policies and procedures within the department. The Department’s goal is to be respectful, fair, and responsive to each student’s concerns and to thoroughly review any issues that may arise. Students are assured that there will be no repercussions for initiating a complaint or grievance in the department. In any matter in which students feel that their rights have been violated, or in matters of serious dispute with faculty member, supervisor or administrator, students may avail themselves of the following complaint and/or formal grievance procedure:

Identification of terms:

  1. A complaint is an informal verbal statement by a student that has perceived a problem with a faculty member, supervisor or administrator within the department.
  2. A grievance is a formal written statement by a student that addresses a perceived problem with a faculty member, supervisor or administrator within the department.

Complaint process:

  1. Students who have a particular problem or issue are first encouraged to discuss the perceived problem with the appropriate individual (that is, faculty member, supervisor or administrator). Often these misunderstandings may be resolved through direct face- to- face interaction and discussion between the two parties. The student or faculty member (administrator or supervisor) may invite the Chairperson (or Graduate Program Director if the complaint involves the Chairperson) to attend that meeting. For undergraduate students, the students may invite a faculty member to attend this meeting.
  2. If the student (a) does not want to directly address the faculty member, supervisor or administrator and/or (b) is not satisfied with the result of direct discussion with a particular individual, then the student may choose to follow the formal grievance procedures listed below.

Grievance process:

  1. The student will write a clear statement of the grievance.
  2. A grievance should be submitted within 30 days of the issue or problem arising and should be responded to within 30 days of submission.
  3. The student may submit a written statement to the faculty member, supervisor, or administrator involved.(This statement will be copied to Department Chairperson or Graduate Program Director if grievance involves the Chairperson). For undergraduate students, if the grievance involves the Chairperson, the written statement should be sent directly to the Undergraduate Dean. Subsequently, faculty member, supervisor or administrator will provide a written response to the student’s grievance within a reasonable time. This response will also be copied to the Department Chairperson (or Graduate Program Director or Undergraduate Dean if grievance involves the Chairperson).
  4. If the student is not satisfied with the response, s/he should submit a formal written statement to the Department Chair (or Graduate Program Director or Undergraduate Dean if grievance involves the Chairperson).
  5. If the student is dissatisfied with the decision of the Chair or Program Director, the student may file a formal written complaint to the Dean of Graduate Studies or Dean of Conolly College. The respective Dean will review the foregoing proceedings, hear the student and faculty member or clinic administrator/supervisors when appropriate, and see that the proper action is taken.
  6. If the student remains dissatisfied with the Dean’s decision, the student may appeal this decision. In addition, the student may choose to file a complaint or grievance against the undergraduate or graduate education program by following procedures outlined in the VIII Complaint Procedures Accreditation manual (updated July 2010) available at www.asha.org/Academic/accreditation/accredmanual/section8.htm.
  7. Grade Disputes and Suspensions and Dismissals:
    If a student has been advised that he or she has been removed from the undergraduate or graduate program based on (a) earning a “C” or below in a Foundations course a second time after retaking the course following a “C” or lower grade; (b) earning a second “C” in an advanced academic or clinic course; (c) plagiarism, or cheating; (d) another ethical infraction in an academic course or clinical practicum; the student may appeal the dismissal.
  8. Appeal Process:
    Appeals are directed to the Academic Standing Committee. Membership is entire senior and junior faculty on tenure track lines. Any faculty member (tenured or adjunct) or clinic administrator or supervisor may be invited to address ASC. Vote is by tenured faculty and junior faculty on tenure-track lines. At least seven faculty members must be present to vote. Vote is only during an academic standing committee meeting. The student is informed of the vote in writing (via a formal letter). This decision is final.
  9. Ethical Concerns:
    Students who have concerns, questions and or complaints regarding possible violations of any ethical matters are referred to ASHA Code of Ethics by viewing the Statement of Practices and Procedures of the Board of Ethics (2008) available at www.asha.org/docs/html/ET2008-00285.html. The student may contact ASHA directly at 1-800 498-2071 (ext. 5785).
  10. Harassment Complaints:
    Student’s who have grievances related to issues of harassment, should see the Office of Institutional Advancement & Student Affairs, Student Freedoms and Responsibilities Act (pp. 16 – 19). This publication can be found on the CSD Blackboard page.

    All students are informed that the American Speech-Language-Hearing Association (ASHA) accredits the Master’s program and the program is registered with the New York State Department of Education. Students will receive an ASHA Handbook and information on the Council on Academic Accreditation (CAA). ASHA’s website is www.asha.org. ASHA’s number is (800)-498-2071, and the NYSED’s website is www.highered.nysed.gov. Students should be aware that they may choose to file a complaint or grievance to any of these accrediting agencies.
  11. Student Confidentiality
    The Department of Communication Sciences and Disorders will maintain the confidentiality of any compliant or grievance expressed by any student to the greatest extent consistent with our goal of conducting a thorough and complete investigation. Effort will be made to safeguard the privacy and rights of all persons involved. The Department of Health and Human Services and the Department of Education have issued joint guidance on the application of FERPA and the Health Insurance Portability and Accountability Act ("HIPAA") to student health records.
  12. Family Educational Rights and Privacy Act (FERPA)
    Every year, Long Island University informs students of their rights under the Family Educational Rights and Privacy Act of 1974, as amended. Long Island University complies with this federal statute which affords students over 18 years of age, or attending a postsecondary institution (“eligible students”) certain rights with respect to their educational records.
    These rights include:

    1. The right to inspect and review the student’s education records within 45 days of the day the University receives a request for access. Students should submit to the Office of the Registrar written requests that identify the record(s) they wish to inspect. The Office of the Registrar will make arrangements for access and notify the student of the time and place where the records may be inspected. If the records requested are not maintained by the University, the Registrar shall advise the student of that fact. If the records are maintained by another University Official; the Office of the Registrar will advise the student of the correct official to whom the request should be addressed.

    2. The right to request the amendment of the student’s education records that the student believes are inaccurate or misleading. Students may ask the Registrar to amend a record that they believe is inaccurate or misleading. They should write the Registrar, clearly identifying the part of the record they want changed, and specify why it is inaccurate or misleading. If the University decides not to amend the record as requested by the student, the University will notify the student of the decision and advise the student of his or her right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.

    3. The right to consent to disclosures of personally identifiable information contained in the student’s education records, except to the extent that FERPA authorizes disclosure without consent. An exception which permits disclosure without consent is disclosure to school officials with legitimate educational interests. A school official is a person employed by the University in an administrative, supervisory, academic or research, or support staff position (including law enforcement unit personnel and health staff); a person or company with whom the University has contracted (such as an attorney, auditor, or collection agent); a person serving on the Long Island University Board of Trustees; or a student serving on an official committee, such as a disciplinary or grievance FERPA committee; or assisting another school official in performing his or her tasks. A school has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibility.

    4. In accordance with the Act, the following directory information will be released upon request, unless a written notice to the contrary is received by the Office of the Registrar:

       • Name
       • Dates of Attendance
       • Enrollment Status
       • Date and Place of Birth
       • Class
       • Major
       • Awards
       • Honors
       • Degrees conferred
       • Past and present participation in officially recognized sports and non-curricular activities
       • Physical factors (height, weight) of athletes
       • Previous educational institutions most recently attended

    5. The right to file a complaint with the U.S. Department of Education concerning alleged failures by the University to comply with FERPA. The name and address of the Office that administers FERPA is: Family Policy Compliance Office, U.S. Department of Education, 600 Independence Avenue, S.W. Washington, D.C. 20202-4605

This notice is not intended to be fully explanatory of students’ rights under the Family Educational Rights and Privacy Act. Copies of the Long Island University Compliance Policy and the Family Educational Rights and Privacy Act are available from the Registrar’s Office (www.liu.edu/About/Policies/Notice.aspx).

Reference Links

ASHA Code of Ethics
www.asha.org/docs/html/ET2008-00285.html

Campus Safety & FERPA
www.liu.edu/About/Policies/Safety-FERPA.aspx

Complaint Procedures Accreditation manual
www.asha.org/Academic/accreditation/accredmanual/section8.htm

FERPA Notice to Students
www.liu.edu/About/Policies/Notice.aspx

Graduate Bulletin 2007-2009
www.liu.edu/Brooklyn/Academics/Bulletins/Graduate-Bulletin.aspx